Ever since we introduced the feature that allowed our customers to sell their own DVDs on our site, our site's performance has suffered. Unfortunately, just after introduction of the feature, our developer began working on a different project. That project has just wrapped up, and we are very happy to announce the return of our developer to full-time engagement on our site. The first sign of his return is much improved performance. We are now seeing about 98% of our web page requests being returned to our customers in fewer than 3 seconds. Click here to send us an email to let us know if this has made a difference for you. Enjoy the rest of your summer!
May We Suggest?
We've added a new link on the left side of every page:
May We Suggest? Click on this link to see a set of suggested titles based on
your most recent rental history. For each movie that you rented recently (and
either not rated or rated positively), you'll see up to 4 other titles that were
rented by other customers who rented the same movie (with a More button if there
are more than 4). This is an expansion of the recently added behavior that lists
other titles in which you might be interested on the movie details pages. In the
movie details page, the list is based on the movie you're looking at. You may have
noticed that we now include this same information in our notifications of receipt
of DVDs, which is now delivered in HTML format as opposed to plain text.
We hope that these enhancements will help you to find new titles to watch that you
might otherwise not have found.
Sort Lists of Movies
We have finally added the ability to sort most lists of movies. We will be gradually
adding the functionality to the pages that don't yet have it. At the top of the list
you'll see a drop-down box where you can change the sort order if you'd like. Enjoy.
Speed Up DVD Turn-Around
Have you been plagued in the past by slower processing of returns than you'd like?
When we send DVDs out from our distribution centers they're generally sorted, and
are processed by the USPS relatively quickly. They most often get to where they're
going in 2 to 4 days, just like the USPS says they will. But for a lot of our
customers, DVDs can take an awful lot longer than that to get back to us. We've
decided to try to do something about that to make the situation a little bit
Consider notifying us that you put a DVD back in the mail on its way to us. (The
mechanism for doing this is via a checkbox on the pages where we show the DVDs you
have out currently. Please do not send emails to notify us that you returned a
DVD.) If you are a Standard or an All-in-One member, 2 days later we'll work on
getting a replacement DVD out to you, whether we've received the DVD or not. (If
we receive the DVD in the meantime, we won't wait the 2 days.) If you're an
Economy member, consider taking advantage of this feature by switching to a
Standard or an All-in-One plan.
Regardless of your membership type, if we haven't received the DVD within 6
mailing days of the date you put it in the mail, we'll automatically generate a
Mail Delay on that DVD. If we still haven't received it within a few weeks, we'll
process a Mail Loss Report which we'll mail to you and ask that you sign and
return to us so that we can attempt to recover our loss from the USPS.
We hope that you find this new feature helps you to get even more from our world-
Sell Your DVDs
Today we are introducing the opportunity for our customers to sell their DVDs
through our website. To sell your DVDs create a Seller Profile from the "Your
Account" page. Once you've created a Seller Profile, list your DVDs from the
details page for the movies you want to sell, or from any list that includes the
title. To buy a DVD from one of our sellers, simply add it to your cart and check
out. Sellers commit to shipping all orders within 2 mailing days of the purchase.
nymMEDIA will preserve privacy on both sides of the transaction, allowing both
sides to communicate if necessary through the website. We will transact against
the buyer's credit card and maintain a separate credit account for the seller. As
funds accumulate, they can be transferred to your regular customer account and
used to cover purchases and/or membership fees. As a buyer, you can rate each
transaction with each seller so that other customers will know who are the
Best of luck to all of you on selling your DVDs at nymMEDIA.
Reset Your Membership
If your membership has constraints on the number of shipments you can have in a
month (Economy or All-in-One) and you've returned the last shipment allowed, it's
now easy to get us to start shipping again immediately rather than wait until your
billing anniversary. Go to Your Account and click on the
Reset link in the right-hand column. We'll bill your credit card for another month
of membership on your current plan the next time we process billing. Assuming
that's successful, you'll be eligible for another shipment immediately.
Previously Viewed DVD Pricing
We recently became much more aggressive in our pricing of Previously Viewed DVDs.
Where we used to discount previously viewed titles by as much as 30 to 50%, we now
go as low as 85% off the MSRP. However, the prices at which you could buy a DVD
that you were in possession of via a rental shipment did not reflect the same
pricing. We have taken care of this problem. Where we used to price the DVDs that
you have in your possession based on the number of times we'd shipped that
particular copy, we now price all copies of all movies the same. This is great
news because the prices for most titles are much lower than they have been in the
past. The price is updated nightly. They are set depending on inventory levels and
demand for a particular title. The upshot of this is that, if you are in
possession of a movie that you'd like to buy, be sure to check the website when
you go to purchase because the price may have changed from the price we quoted in
the email we sent when we notified you that the DVD had been shipped. It may be
higher, but it may also be lower.
Sale on Previously Viewed DVDs
We are drastically dropping the prices for our previously viewed DVDs and have
recently added about 2,000 titles to the set of available titles, currently
listing 3,882 different titles for sale. To see all titles available for sale
previously viewed you can go
We also have deeper discounts available on some titles monthly which are promoted
on the home page and by email.
Spotlight Customer Reviews
We have added a new section to our home page which we will update daily. The
section spotlights customers' reviews. We pick the best reviews (as per our team
of editors) and feature a new set every day on the home page. Check back often to
make sure you're not missing out on a title that you might otherwise not look at
Pay Membership Dues by PayPal
If you'd like to pay for your membership dues by PayPal, please send us an email
letting us know. We can set it up. It won't be automated, we will require a
deposit, just as we do if you pay by check or money order, and you'll be
responsible for paying your membership dues before your billing anniversary, but
for some of you, it would be preferable to having nymMEDIA show up on your credit
Economy Memberships are here. We hope that this
helps some of you through these tough economic times. Your feedback is welcome.
Please be aware that this change was 8 months in the works and much of the
software that runs our website has been changed. You may run into problems, or
find things that don't work the way you think they should. Please let us know by
sending an email to support. We
appreciate your patience and assistance while we work out any bugs.
Customize Your Experience
Along the left side of the website there are lists of Stars, Studios, Directors,
Themes and Countries. Up to now, the names that appeared in those lists have been
determined by us. As of today you have the ability to customize those lists.
Remove the names we have there. Add others. Put as many as you want there. Make it
reflect your taste. Here's how: When you click on a name that's in one of those
lists, just above the first title in the list of movies that's displayed in the
center of the page will be a link that will allow you to remove that name. Click
on it and the name will no longer appear there for you. If you click on [More] at
the bottom of one of those lists, you'll see all of the entries for that type. All
countries, or all Themes, for example. Click on one of those themes and, if that
theme is not already among the list of themes on the left, you'll be able to add
it by clicking on the link that displays above the list of movies in the center of
the page. The option to add or remove will also be available when you're shown the
results of a search.
We hope you'll use this new capability to get more out of your membership by
putting your favorite Actors, Themes, Studios, Directors, etc. into those lists so
that you can keep up more easily with new titles that are added that were produced,
star, or were directed by your favorites in the industry. Be sure to give us
feedback on this new feature via the Forums so that we know whether you like it or
not and how we might improve it.
As most of you know, we have a Customer Service representative who answers the
phone when you call. Sometimes. Sometimes, she's not there to answer the phone, or
she's on another call, (usually with a customer who doesn't have access to the
web) and you wind up having to leave a message.
Any time you'd like to make an update to your account, or report a DVD as delayed
in the mail, or damaged on arrival, or put your account on vacation hold, or
cancel your account, or update your shipping address, or do anything that affects
your account, the quickest and most sure way of doing it is to do it yourself
through the website. You can call and leave a message for Customer Service, or you
can send an email, but we will no longer make account changes unless we talk to
you and have a chance to validate who you are to our satisfaction. Almost anything
you need to do is supported by the website. If you can't find how to do it, send
us an email and we'll get back to you as soon as we can telling you how. Email is
usually faster than leaving a message on the Customer Service line. We have one
person answering the phone, but we have several people reading your emails.
We appreciate your assistance in helping us to help you.
Purchase Using PayPal
PayPal is now an option when checking out from your Shopping Cart! If you decide
to pay through PayPal, we will use the shipping address that you specify at the
PayPal website as the ship to address for your order. This gives you the
possibility of purchasing from our site without giving us your payment details.
We will be making PayPal more widely available on the site as a method of payment
over the coming weeks.
Beware of Phishers
You've seen them, the emails that tell you that you need to update your account
information, coming from some company with which you may or may not do business,
and that, if you don't update your information, something terrible will happen.
There's usually a link to a website, and sometimes there's an attachment. We're
receiving emails just like that internally at nymMEDIA, from someone who claims to
be nymMEDIA, and we're concerned that you might be getting them too. Delete these
emails immediately. We will never send you an email with an attachment unless you
ask us to. While we do provide links to our website in our emails, the urls are
always visible, not hidden behind other text. Our links will always include our
domain in the url, i.e., www.nymmedia.com. If that's not how the url begins, then
it's a suspect email. Don't click on the link. If you're ever in doubt as to
whether an email came from us, give us a call before clicking on the link.
Give the Gift That Keeps On Giving
There's a link in the 'Your Account' page that will take
you to a page that allows you to purchase gift certificates for friends.
When you buy a gift certificate, we'll send you an email with a special redemption
code along with instructions on how to redeem it. You send that email on to the
intended recipient. When he redeems the certificate, you'll receive an email
letting you know that he's done so. You can give gift certificates to anyone, even
If your intended recipient doesn't redeem your gift certificate, you can redeem it
yourself at any time. The value of the gift will be credited to your account. Gift
certificates are not refundable otherwise.
Membership has its Benefits
We will begin sending out emails containing valuable coupons for discounts on
rental fees as well as purchases of DVDs today. The criteria we use to determine
which customers will receive the emails will be based on two factors. The first is
whether you've elected to receive coupons and discount offers by email. If you
haven't done that yet, hurry up and do it. The other criteria will have to do with
your length of uninterrupted membership, and number of days of DVD rentals.
Vacations do not count as interruptions while quitting and reactivating do. To
help you to know where you stand, your anniversary date will display on every page
when you're logged in, as well as the number of rental days you've accumulated.
Manage Your Subscriptions
Today we introduced a new feature to our service. Subscribe by US Mail, or by
e-mail to various publications that we send out on a repeat basis. If you find
email notifications regarding DVD shipments and receipts annoying, opt out of
receiving them. If you'd like to receive advertising materials from 3rd parties
that would like to be able to reach you but can't (because we won't tell them who
you are), let us know and we'll send them on to you. Want to receive valuable
coupons for discounts on DVD purchases or rental fees? Let us know and we'll send
them out to you.
To set your preferences, go to the Your Account page, then click on the link to
Manage Your Subscriptions.
Coming to our Website
We very much appreciate it whenever you come to our website to put movies in
your queue or to browse our latest titles. We would like to ask you, if you
haven't done so already, to create a bookmark in your web browser to our website
so that you can easily get to our site whenever you want to. If you're not sure
what that means, try dragging the link we send in one of our notification emails
to your desktop, then drop it. Depending on your email reader and your operating
system, this should create an icon right on your desktop that you can double-
click on whenever you want to come to our website. Please don't try to find us
by googling for us. Each time you google for us and come to us from one of our
ads on Google, we pay a fee to Google. This is great for Google, but not so
great for us.
Please, help us to keep our costs as low as possible so that we can continue to
offer you the very best in terms of quality and quantity.
Don't Send Account Information by Email
We would like to repeat here what bears repeating. It is not a good idea at all
to send your account information by email to our support team. Your emails
travel across the internet on their way to us. They sometimes spend the night on
other people's servers. You cannot know who will see their content. Email is the
least secure form of communication available. If you send an email to us from
the email account that we send emails to, we'll know who you are by your email
address. If you use a different account, tell us your first and last name and
we'll be able to find you that way. Don't send us your username, and don't send
us your password, and don't send us your new credit card information. Use the
website to enter it. That's safe. Or call our toll-free customer service line.
That's safe. Email is not safe.
Earn Credit for Member Referrals
Is there someone you know that would enjoy our service who isn't yet a member
and hasn't been a member in the past? Recommend us to your friends and if they
join, we'll reward you with 10% of their first month's membership fee.
Just send us an email letting us know that you'd like to recommend our service.
Include your username in the email. That's the name you use when you sign on to
the website. We'll send you a response by email telling you the promotion code
that you should give to anyone that you recommend us to. When they join, if they
enter the promotion code, not only will they get 10% off their first month's
membership fee, but, when their first month's membership has completed, you'll
get the same amount as a credit to your account.
Thanks to all of you for your patronage! It's a pleasure to serve you all!