Terms

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Terms

Shipping and returning DVDs

	After you have established an account we will ship up to 5 DVDs to you from your rental queue depending on your rental plan.

	You can keep each DVD as long as you want. There are no due dates or late fees. When you are done with a DVD, send it back to us in the postage-paid envelope we provided with the DVD.
	As soon as we receive a DVD from you we will automatically select the next available DVD from your rental queue and send it to you.

	DVDs are shipped individually by first class mail in a neutral envelope. Depending on where in the US you live, shipping takes between 2 and 4 days.

Plan Changes

	You can change your rental plan at any time by clicking on the 'Change Your Rental Plan' link in the Account Maintenance section of Your Account. Rental plan changes take effect the day they're made. They do not wait for your monthly anniversary date. If we need to send out more DVDs, we'll do so on our next mailing day, which might be the day you made the change, depending on where we are in our processing on that day. If you reduce the number of DVDs you can have out, we won't ship any to replace those you return until you have fewer out than you're allowed.

	If you upgrade your plan we will charge the difference between the price of the old plan and the new plan to your credit card on the day the new plan becomes effective. At the end of the membership month we will debit your account for the membership fees that were due on each day during that month which will most likely leave you with a credit balance because you will have paid the higher plan price for the entire month. This credit balance will reduce the amount we charge to your card for the following month.
	If you downgrade your plan we will not issue a refund to your credit card. Instead, any over-payment of membership dues will stay in your account, effectively reducing the amount we charge your card when we next bill you. If you downgrade 2 days before your billing anniversary for example, and by that date you have not yet returned enough DVDs to allow the less expensive plan to become effective, we will bill you for the higher plan price on your billing anniversary because it is still your effective plan. On your following billing anniversary, we will calculate how many days you actually had the number of DVDs out allowed by the less expensive plan and pro-rate your fees for that month. This will most likely leave you with a credit balance which will then be used towards the payment of your next membership month, reducing the amount we bill to your card on that anniversary.

Once you're a member at nymMEDIA, it will be your responsibility to maintain your account details and particulars using the interface we provide through our website. If you want to upgrade or downgrade, cancel your account, or put it on vacation hold, update your credit card, update your shipping address, whatever it is that you need to do, you can do it through the website. We do have a Customer Service department whose job it is to help you find out how to do the things you want to do, but sending an email to the Customer Service department asking them to make changes to your account will not affect those changes. Keep this in mind please. If for some reason you're unable to get to the website, you can call Customer Service and Customer Service will be able to process your request for you as though they were logged in to the site as you, but we will not do this on request by email. Leaving a message on the answering machine will also not affect a change. You must actually speak with a Customer Service Representative. This is to protect you and your private information.

When we send a DVD to you, or you return one to us, because we ship First Class Mail, there's no way for either of us to track the shipment. If a DVD should be delayed or lost in the mail, there's no way for us to know about it unless you tell us. If we don't send you an email notifying you that we've received a DVD it's because we haven't received it. Please keep track of when you return your DVDs in case they become delayed on the return trip. If you're going on a vacation hold, and your last DVD is delayed on its way back, you must let us know, otherwise, your vacation hold won't take affect. Same with cancelling. Your account won't be closed correctly unless we receive all of the DVDs we think you have out, or, a return is marked as delayed in the mail. Don't report DVDs as delayed in the mail via email. Report it on the website through your Queue.